Shipping Policy
All orders placed on stitchmystyle.in are shipped through our centralized logistics partners.
• Shipping is handled exclusively by the platform using approved courier services.
• Shipping timelines vary based on product type and delivery location.
• Estimated delivery timelines mentioned on the product page include processing and transit time.
• Shipping charges, if applicable, are calculated automatically at checkout.
• Vendors are not permitted to collect shipping charges directly from customers.
• Order tracking details will be shared once the shipment is dispatched.
Please ensure the delivery address is complete and accurate. The platform is not responsible for delays caused by incorrect address details provided by the customer.
Refund Policy
Refunds are processed strictly as per stitchmystyle.in marketplace guidelines.
• Refund requests must be raised within the allowed refund window shown on the order.
• All refund requests are subject to verification and approval by the platform.
• Refunds will be initiated only through the original payment method used at checkout.
• Shipping charges (if any) are non-refundable unless the issue is caused by the platform or vendor.
• Refund processing timelines may vary depending on the payment provider.
Refunds are not applicable for custom-stitched or made-to-order products except in cases of manufacturing defects or incorrect items delivered.
Cancellation / Return / Exchange Policy
Cancellations, returns, and exchanges are governed by the following rules:
• Orders can be cancelled only before the product enters the processing stage.
• Custom-stitched and made-to-order products are not eligible for return or exchange.
• Returns or exchanges are accepted only in cases of damaged, defective, or incorrect products.
• Requests must be supported with clear images or videos of the issue.
• The platform reserves the right to approve or reject any return or exchange request after verification.
Alterations, if applicable, will be handled as per the product-specific alteration policy mentioned on the product page.