Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders are shipped and delivered on Stitch My Style, operated by Siarho Global Solutions Private Limited. By placing an order or selling on the platform, you agree to the terms outlined below.

1. Marketplace Shipping Model

Stitch My Style is a marketplace platform connecting customers with independent vendors. Shipping for customer orders may be offered as free of charge and is coordinated by the platform through third-party logistics partners.

2. Shipping Charges

  • Shipping is currently free for customers unless otherwise stated.
  • Any logistics or handling costs may be absorbed through platform fees or commissions.
  • Shipping charges, if applicable in future, will be clearly displayed at checkout.

3. Order Processing Time

  • Order processing time depends on the product type and vendor.
  • Custom-stitched or made-to-order items may require additional preparation time.
  • Processing begins only after order confirmation and successful payment.

4. Estimated Delivery Timeline

Delivery timelines provided on the platform are estimates and may vary based on product type, location, courier availability, or unforeseen circumstances.

  • Standard products: Estimated delivery timelines are mentioned on the product page.
  • Custom or stitched products: Delivery timelines may be longer and are communicated by the vendor.

5. Delivery Partners

Stitch My Style works with third-party courier and logistics providers to fulfill deliveries. While we strive to ensure timely delivery, we are not responsible for delays caused by courier partners, natural events, strikes, or other force majeure situations.

6. Delivery Address & Responsibility

  • Customers are responsible for providing accurate and complete delivery addresses.
  • Stitch My Style and vendors are not responsible for delivery failures caused by incorrect address details.
  • Orders marked as delivered by courier partners are considered successfully delivered.

7. Damaged, Lost, or Delayed Shipments

  • If an order is received damaged or defective, customers must notify support within the specified time window.
  • Lost or significantly delayed shipments will be reviewed on a case-by-case basis.
  • Resolutions may include replacement, refund, or alternate solutions as per platform policies.

8. Delivery of Custom & Made-to-Order Products

Custom-stitched or personalized products are prepared specifically for each customer. Delivery timelines for such products may vary and delays may occur due to design changes, measurement clarifications, or production requirements.

9. Vendor Responsibilities

  • Vendors must ensure timely order preparation and proper packaging.
  • Vendors must cooperate with the platform for shipment pickup and dispatch.
  • Repeated delays or non-compliance may result in account restrictions.

10. Policy Updates

Stitch My Style reserves the right to update or modify this Shipping & Delivery Policy at any time. Changes will be effective upon posting on this page.

11. Contact Information

For any shipping or delivery-related queries, please contact:

Stitch My Style
Siarho Global Solutions Private Limited
Plot No. 25, Balaji Nagar, Boduppal, Medchal,
Telangana – 500092, India
Phone: 8019892626
Email: support@stitchmystyle.in

Last updated: January 2026

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