Refund & Cancellation Policy
This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and returns are processed on Stitch My Style, operated by Siarho Global Solutions Private Limited. By placing an order or selling on the platform, you agree to this policy.
1. Marketplace Nature
Stitch My Style is a marketplace platform that connects customers with independent vendors. Refunds, cancellations, and returns are governed by this policy and the individual vendor’s product terms, where applicable.
2. Order Cancellation
- Orders may be cancelled before processing or stitching has begun.
- Once an order enters production, stitching, or customization, cancellation may not be permitted.
- Cancellation requests must be raised through the platform within the specified time window.
3. Custom & Made-to-Order Products
Products that are custom-stitched, personalized, or made-to-order are non-refundable and non-returnable once production has started, except in cases of manufacturing defects or incorrect fulfillment.
4. Returns Eligibility
Returns may be accepted only under the following conditions:
- Product received is damaged, defective, or incorrect
- Item does not match the description provided on the product page
- Return request is raised within the specified return window
5. Non-Returnable Items
- Custom-stitched or personalized products
- Products damaged due to customer misuse
- Items without original tags, packaging, or invoice
6. Refund Process
- Approved refunds will be processed to the original payment method.
- Refund timelines may vary based on the payment gateway and bank processing cycles.
- Shipping or handling charges may be non-refundable unless otherwise stated.
7. Shipping & Handling Charges
Shipping charges, if applicable, are generally non-refundable unless the return is due to an error by the vendor or the platform.
8. Vendor Responsibility
Vendors are responsible for cooperating in the resolution of refund, return, and cancellation requests and must comply with platform decisions in dispute cases.
9. Dispute Resolution
In case of disputes between customers and vendors, Stitch My Style may act as a mediator and its decision shall be final and binding.
10. Policy Updates
Stitch My Style reserves the right to update or modify this policy at any time. Changes will be effective upon posting on this page.
11. Contact Information
For any questions regarding refunds or cancellations, please contact:
Stitch My Style
Siarho Global Solutions Private Limited
Plot No. 25, Balaji Nagar, Boduppal, Medchal,
Telangana – 500092, India
Phone: 8019892626
Email: support@stitchmystyle.in
Last updated: January 2026